Venue Terms and Conditions

VENUE TERMS AND CONDITIONS FOR SUPPLY OF SERVICES

We write to set out the terms and conditions upon which BFN Productions Limited, trading as www.MyCocktailMasterclass.co.uk, www.MyCocktailMasterclass.com, www.WeLoveMakingCocktails.co.uk, www.MyCocktailMasterclassBookings.com (known as “the website”, “we”, “us”, “our”) shall act as a lead generator / intermediary booking agent in relation to the booking of your (“you”, “your” relating to the venue / supplier of services) agreed service packages.  These Terms and conditions work along side the customer terms and conditions, and privacy policy

By continuing to receive enquiries, and allow us to offer your services, you are deemed to have agreed to the following terms and conditions.

We may offer 3 options / procedures in which to have events secured with you.

  1. option 1 – Lead purchase
    1. There is no commission, booking fee or agency price necessary if you opt to purchase a lead. The event and communication is solely conducted between you and the customer.
    2. At the point that we receive an enquiry, we will pass on the main details of the enquiry, such as the date, time, group size, event requested, customer name etc.
    3. If you opt to purchase the contact details of the enquirer, you will be able to do so online through a unique link
    4. as soon as you purchase the lead, the full contact details that have been entered into our site will be emailed to you. e.g. phone number and email address
    5. All lead purchases are non-refundable except where
      1. both the phone and email details entered by the enquirer are incorrect, making it impossible to secure the booking
      2. AND we are notified by email within 3 days of the purchase of the lead that the customer details are incorrect
      3. Then we will validate that the customer details are incorrect
      4. Once validated, we will process the refund
  2. option 2 – Commission / Booking Fee / Agency Price .  By accepting our appointment as an online intermediary for your services / enquiries at your venue, you agree:
    1. to honour any bookings for which you have indicated are available to us
    2. to carry out the service on the agreed time and date, at agreed venue, in the same manner, for the same duration and to the same standard of service and quality, as if the booking was made with you directly;
    3. that you shall receive an agency price rather than full selling price for the package being delivered. We shall be entitled to charge each customer an administration fee (“Booking Fee”), the amount of such Booking Fee to be set by us at our sole discretion
    4. From the moment that we email you confirmation of an event, that it will be solidified in your diary.  You may email us to remove any enquiry that is not yet confirmed at any point that the time slot becomes unavailable.
    5. that you shall be responsible for recovering your fee for each event directly from the booking customer and you shall, upon receiving an email from us with details of a confirmed booking, contact such customer in order to arrange collection of your fee; and
    6. to adhere to all licensing laws and other applicable legislation relevant to the services undertaken to customers and relevant to the country in which you trade.
  3.  Option 2 – Commission / Booking Fee / Agency Price booking process explained
    1. An enquiry comes to us through our online form
    2. We contact you to confirm if the date / time is available at your venue
    3. If it is available we ask you to provisionally hold the slot
      1. If the customer subsequently contacts you directly to book (as your venue has been advertised to the customer) you will revert them back to us to complete the booking as this customer found you through our website.  If not, we have the right to invoice you for our booking fee
    4. We contact the enquirer to let them know that the date and time is available, and ask them to confirm the event by paying the booking fee directly to us. This is our fee collected. (Please note that not all provisional bookings will turn into a confirmed bookings)
      1.  If you receive an enquiry at any time for a time slot that is being provisionally held for one of our classes, please accept this enquiry, and let us know by e-mail that our provisional hold is no longer available. We do not want you losing potential bookings by having slots taken by our provisional holds. We do not set time limits on enquiries to confirm, we simply keep following up on enquiries until they confirm the booking or tell us they no longer want the booking held for them. Either way, we will update you if the status changes from provisional to confirmed / cancelled.
    5. All booking fee’s collected are non-refundable
    6. If the enquirer confirms then we call/email you to tell you that the booking is now confirmed and to solidify it in your diary.
    7. We will immediately send you (and the enquirer) an e-mail confirming all the details of the confirmed masterclass. You will receive contact details of the enquirer at this stage.
    8. You then contact the client to arrange when to collect the remaining balance directly from them and firm up any further details for the event (an opportunity for you to upsell)
    9. In the event that you wish to amend or cancel a confirmed booking, you shall contact the customer directly to offer an alternative date, time or product of equal value to, or greater value than the confirmed booking and we shall have no liability to you or the customer for any failure by you to undertake the event / service on the agreed time and date. You agree that in the event that you cancel a confirmed booking, then you shall be liable to the customer for the booking fee and we shall be under no obligation to reimburse the customer for the booking Fee.
  4. Option 3 – Invoice for our fee.
    1. In rare circumstances, we may agree with you to pass on the customers contact information for you to secure the event directly (outwith option 1 – lead purchase)
    2. If you secure the event, we will invoice for our regular commission fee at the point that the event is confirmed.  This will be payable within 30 days of receipt of invoice, or prior to the customers event. Whichever comes first.
  5.  Your packages
    1. Your packages advertised on the Website must include the same content as customers booking the same package direct with you. Any change in what your package contains or price of your package must be communicated to us by e-mail. The price on our site will include our Booking Fee.
  6.  Advertising
    1. You agree to allow us to use your brand name and logo (as supplied by you) for use by us on the Website and on such other marketing material as we may deem fit to advertise events and services at your venue.
    2. You warrant that any content provided by you for use on the Website, including but not limited to text, logos, photographs, video and any other content provided by you shall not infringe the copyright or any other intellectual property rights of any third party and that you have the authority and relevant consent to allow us to use such content on the Website. You agree to indemnify us for any and all losses suffered, or claims received, by us in relation to the use of such content on the Website.
    3. We shall be entitled to refuse or delete any form of advertising provided by you for use on the Website at our sole discretion.
  7.  Customer data
    1. All customer data provided by us to you may only be used for the purposes of contacting the customer in relation to their enquiry / booking and liaising with the customer regarding his/her booking (including recovering your fee). Any use of such customer data beyond this (in particular any form of marketing) is not permitted without the customer opting in to receive such communications.  Any such use shall be deemed to be a material breach of these terms and conditions, which shall entitle us to terminate the agreement between us with immediate effect.  As stated, the only exception where you can send marketing material to the customer is after the customer has explicitly opted in to receive your marketing communications, via communication between you and the customer.
    2. You may not share, resell, or make public the customers contact data
    3. You are to keep the customers data secure at all times, and at all times and in all respects, comply with the General Data Protection Regulations (GDPR).
    4. If you cannot adhere to GDPR laws, you should not use our service.
  8. Termination
    1. You may terminate this agreement by giving not less than one months’ prior written notice, provided that you shall honour any confirmed bookings made through the Website prior to the date of termination.
    2. We reserve the right to suspend or end the Services at any time, with or without cause, and with or without notice. For example, we may suspend or terminate your use if you are not complying with these Terms. If we suspend or terminate your use, we will try to let you know in advance, though there may be some cases (for example, repeatedly or flagrantly violating these Terms, a court order, etc) where we may suspend your use immediately. If we terminate your service for breach of these terms no refund of any fees paid will be offered.
  9.  Liability
    1. You acknowledge that we act as an intermediary only and that we are not responsible for performing any events or services under this agreement. Accordingly, under no circumstances shall we be liable for any claims from customers arising from any events or services. You will indemnify us on demand for any costs, expenses or losses incurred by us as a result of any claims made by customers in relation to events or services organised at your venue.
  10.  General – You hereby agree that:
    1. in agreeing to these terms and conditions and our appointment as an intermediary for the purposes of customer enquiries and booking of packages with your company, you do not rely upon any representation, warranty or other provision except as expressly provided herein;
    2. you shall at all times hold all information relating to our business and mutual customers in strict confidence and secrecy, and this obligation shall survive the expiration or termination of this agreement; and
    3. these terms and conditions shall be governed by and construed in accordance with the Law of Scotland and, in the event of a dispute, you shall submit to the non-exclusive jurisdiction of the Scottish Courts.